SHIPPING AND RETURNS

SHIPPING POLICY 

Our garments are made to order which means they may take a little longer to ship out. We have a lead time of up to 2 weeks before your purchase will be sent. An email with a tracking number will be provided once your purchase has been made and sent. All domestic orders are sent via Australia Post for a flat rate of $10AU. We Unfortunately cannot take responsibility for items lost, late or damaged during shipping process. We will chase up through Australia post as best we can to ensure you receive your parcel in a timely manner. 

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If you are a regular customer at one of the markets we attend we are more than happy to bring the items you require along so you do not have to pay for the shipping charge. This can be arranged by emailing us at hellojemidee@gmail.com.

RETURNS AND EXCHANGES

Thank you for shopping with us! We are a small one woman brand. Our entire collection of handmade clothing has been thoughtfully crafted with love and care by Ebony. Please keep in mind that all of our items are handmade and therefore none will be exactly the same as the rest.

As our clothing is made to order we only offer returns or exchanges in the rare event that a garment is faulty upon purchase. We do not offer refunds, so we ask you to take your time checking measurements and to please choose carefully. To be eligible for exchange faulty items must be unworn and returned in the same condition and original packaging. Please return the faulty item to us Via tracked postage. We will then review the item and notify you and send you a new garment.

Email us at hellojemidee@gmail.com as soon as you have received your item if there is a problem with your order.